At our company, we value our customers and strive to provide the best possible service. As Rose window London is still a small brand, we are pleased to offer free shipping on all our made-to-order items. Please review the following policy to understand the terms and conditions associated with shipping.
-
Eligibility: 1.1. Free shipping is applicable only to orders that include made-to-order items. As we are as small brand we do not hold any stock and only create according to the demand of our customers and therefore all products made willl be shipped with express.
-
Shipping Method: 2.1. We will select the most suitable shipping method for your order, considering factors such as weight, size, destination, and delivery timeframe. 2.2. While we strive to deliver your order within the estimated time frame, please note that the actual delivery time may vary due to factors beyond our control. We aim to make sure you have your product within a 3-6 weeks time frame.
-
Delivery Time: 3.1. The estimated delivery time will be communicated to you during the checkout process and may vary based on your location and the complexity of the made-to-order item. 3.2. We will make every effort to complete the production and shipping of your order within the estimated time frame. However, please understand that certain factors, such as material availability or customization complexity, may cause minor delays.
-
Additional Services and Charges: 4.1. Any additional services requested by you, such as expedited shipping or special packaging, may incur extra charges. These charges will be clearly communicated to you before proceeding with the order. 4.2. Custom duties, taxes, or import fees associated with international shipments are the responsibility of the recipient and are not covered by our free shipping service.
-
Order Tracking: 5.1. Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. 5.2. You can use the provided tracking information to monitor the progress of your shipment through our website or the shipping carrier's website.
-
Address Accuracy: 6.1. It is crucial to provide accurate and complete shipping information, including the delivery address and contact details. We will not be held liable for any delays or non-delivery caused by incorrect or incomplete address information provided by you. 6.2. If you need to update the shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate the changes if the order has not been shipped yet.
-
Return Shipping: 7.1. In the event of a return or exchange of a made-to-order item, the shipping costs associated with the return shipment will be the responsibility of the customer, unless the return is due to an error on our part or a defective product.
-
Contact Information: If you have any questions, concerns, or require further assistance regarding our shipping policy, please don't hesitate to contact our customer support team support@rosewindowlondon.co.uk. We are here to help!